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Do you want to give your customers the best possible experience? Of course, that's what any business wants. Most businesses focus on customer support in a number of ways: tickets, email, live support, phone.

If you own a Facebook Page and a website, we'll show you how to level up your customer support by installing a Facebook Messenger chat widget directly on your website in 10 minutes. You can now offer real-time support on your website without having to install a third-party plugin and it's easy and free!

Let's Get Started!

What is the Facebook Messenger Chat Widget

Facebook Messenger Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website. This allows your website visitors to start a conversation with your business via Messenger by clicking on the Messenger logo shown on your website.

When someone initates a conversation with your business via the Messenger chat plugin, it automatically loads recent history between them and your company. This gives you a single experience for customers and enables you to continue the conversation even after they have left your webpage through messegner.com or Mesesnger App.

Benefits of using a Messenger chat plugin for your website

While there are so many other website support plugins available, why should you consider to use Messenger Chat widget on your website:

It's Free

If you own a small business, there is no point in paying for expensive third-party chat widget when you can access the same thing for free if all you want to do is to offer live conversation with your website visitors.

It's Effortless

With only a few clicks (or maybe help from your friendly web developer), you can add the Messenger chat plugin to your website and start chatting with your website visitor in real-time.

It's Convenient

You can provide customer support on any device. Respond to inquiries about your website on Facebook Businesss Suite on your mobile device or in the Page Inbox.

Send Files & Images:

With Messenger Chat Plugin, you and your customers can send images and files back and forth with ease to troubleshoot any technical issues.

Generate More Leads

With the Messenger Chat Plugin, your potential customer can get a hold of you in real-time with just one click ! This will generate more leads and customers for your company.

Match Your Brand

You can customize the welcome message , add Frequently Asked Questions and color of the Messenger chat plugin to match your brand.

How to Install a Facebook Messenger Chat Widget

Before you install the Facebook Messenger Chat Widget, you will need to have a Facebook page for your business. If you don't have one, read this article on how to create a Facebook Page

Step 1: Add Messenger to your website

1. Goto your Facebook Page >> Settings > Messaging

2. Click [Add Messenger to your website] > Click [Get Started]

Step 2: Setup Chat Widget

1. Click [Set Up] button on the upper right hand corner

2. Set Language: Choose the language for your Chat Plugin

3. Add Domains: Include https:// and your domain with and without the www prefix (ie, add https://www.2qcreations.com and https://2qcreations.com)

4. Copy Code: Copy the code or send an email to yourself.

5. Paste Code: You'll need to insert this code into the Header Section of your website. Consult your web developer if you don't know how to do it.

Step 3: Chat Widget Customization

Welcome Message

Create a short welcome message when a visitor starts chatting with you on your website

Frequently Asked Questions

We all want to serve our customers at the highest level but sometimes we just don't want to answer the same question over and over again. Think about the Top three questions people ask the most and create FAQ to answer them.

With the chat widget plugin, you're allowed to create 3 questions and responses by simply input the question and the answer under the Frequently Asked Questions section.

Customize Your Chat Plugin

There are Five options to customize your chat plugin experience. Let's walk through each one of them

Greeting

Greet people before they send a message. Your greeting will only appear in the Chat Plugin on your website and not in conversations on Facebook or Messenger.

Guess Chat

This is a new feature which enables users to chat with your business without logging into the Facebook Messenger. Some visitors want to chat anonymously; when you enable this setting, as soon as someone leaves the chat room, you will be unable to continue the conversation

Custom Color

Choose a chat widget plugin color that matches your brand colors.

Alignment

You have the option to choose to align the chat widget to the left or right side of your website. I prefer to leave it on the right side.

Conclusion

Congratulations! You have now set up your Facebook Messenger Chat Widget on your website. Your visitors will now be able to chat with you when they visit the page.

If you would like to take your customer support up a notch, automate your customer support with a chatbot so you don't need to worry about responding to an inquiry at 3:00am on Sunday.